Cancelation policy

Cancellation Policy

We understand that plans can change, and we always strive to be as accommodating as possible. However, to continue providing the best possible service to all of our clients, we kindly ask for at least 24 hours’ notice for any appointment cancellations.

Cancellations made less than 24 hours before the scheduled time are subject to a 25% cancellation fee. This helps us cover the costs of reserved time and allows us to better serve others who may be waiting for an appointment.

Thank you for your understanding and support — it means a lot to our team!

Promotional campaigns and specials

  1. All promotions are valid only with online orders.
  2. To claim 50% off the second pedicure: please book two pedicures online and send us a message that you would like the second one with a junior technician at half price.
  3. Specials cannot be combined within the same business. For example, you cannot apply both “50% off pedicure” and “15% off late-reply messages” together.
  4. Offers from different businesses may be enjoyed on the same visit. For example, you can receive half price on the second pedicure in the beauty salon and also half price on your first cocktail in the Fidele Café & Bar.

Privacy policy.

Privacy Policy

We respect your privacy and are committed to ensuring that your personal information and your spa experience remain safe and confidential.

CCTV and Security

  • For security reasons, entrances and lobby areas are monitored by CCTV cameras.
  • There are no cameras in relaxation areas, spa facilities, or personal treatment zones.
  • CCTV footage is not shared with any third parties or employees, except when required by law.

Personal Data

  • We do not collect or store your personal data directly.
  • Any information you provide when booking or making payments (such as name, contact details, or card data) may be stored securely by our payment processing partner (Square Up). Their privacy policy applies to that information.
  • We do not sell, share, or trade your personal information with third parties.

Use of Information

  • Your information may be used only for essential purposes such as booking confirmations, appointment reminders, and communication regarding your visit.
  • We may use anonymized, non-identifiable information for improving services and operations.

Your Rights

  • You can request to know what personal information is held by our booking or payment platforms.
  • You can request corrections or deletion of your information where applicable.

Commitment to Confidentiality

  • All staff are trained to respect guest confidentiality.
  • We will never disclose personal information or images unless legally obligated to do so.

Updates

  • This Privacy Policy may be updated to reflect changes in our services or legal requirements. The most current version will always be available on our website.